Member FAQs
Your MyMedicare health key, explained
Straight answers to the questions members ask most.
What can I do with my MyMedicare health key?
Your health key is your family's health identity, for life. It gives you a unique account to store and access your health documents online. It is also recognised at partner hospitals, clinics, laboratories and pharmacies, where members receive exclusive discounts.
How do I receive my MyMedicare health key?
Once you enrol, online or offline, we issue your health key with its own QR code. You will get an SMS to confirm it is ready.
Which documents do I need to enrol?
One valid government-issued photo identity document.
How do I keep my health key active?
Renew your membership on mymedicare.in or in the app before it expires. The membership options and fees that apply are shown to you before you pay.
I am not satisfied. How do I give feedback or complain?
We want to know. Write to info@mymedicare.in or call +91 99633 42273. We acknowledge every complaint within 24 hours and aim to resolve it within 15 days. If you are still unhappy, write to our Grievance Officer, whose details are in our Privacy Policy.